FAQ's

eLearning for training soft skills?  Is it effective?
Yes.  For more information, see the About Turpin page.

Is this site secure?
Yes, the shopping cart and checkout function are secure; we use the same technology that online banks use.

I want to purchase the add-on to the Comprehensive Presentation Skills Course because I really want the one-on-one private coaching.  The problem is that my presentation will contain sensitive and confidential material.  Can I trust you?
Yes.  First, the upload function is secured with an SSL, which is the same safety mechanism that our check-out system uses.  As your presentation file uploads to our secure server, it is encrypted so that no one can intercept it.  Second, our coaches take your privacy and the confidential nature of your presentation very seriously.  View our confidentiality agreement here.

 
Support
Existing Customers
If you’ve already purchased an online course, please log into your account and click on “FAQs & Support” to access course-specific help. 

New Customers
Most questions are answered on the FAQ page, but if you still need help please contact us and we’ll do our best to help.

Contact us directly:

email support
773-238-2889

What are the system requirements for running the online courses?
You will need a Flash player, PDF reader and a working version of PowerPoint.  Other presentation software may work, but have not been tested at all configurations.  If you run into problems, please report it and we’ll find a work-around for you.

Can I take your online courses on a Mac?
Yes, the videos run on Flash, which runs equally well on PCs and Macs.  However, the session titled “Preparing A Presentation” uses a PowerPoint tool that was developed using a PC.  Depending on your OS, the tool may not look like the on-screen version on the video.  If you prefer, you can always convert the PowerPoint tool to Keynote.

You say we should work on preparing a real-life presentation during the first few sessions of the “Comprehensive Presentation Skills Course” and “Preparing A Presentation,” but I’m not sure what presentation I should work on.  Any advice?
It’s really up to you.  Since you’re developing a real-life presentation, most people get the greatest advantage out of working on one they have coming up.

I’m interviewing for a job, and the process requires that I give a presentation about my experience and qualifications.  Can your courses help me?
Yes.  During Preparing a Presentation and the Comprehensive Presentation Skills Course, you’ll work on a real-life presentation.  In your case, the presentation you choose to work on should be your live resume.

I don’t deliver big speeches; my presentations are more informal, usually seated and to only one person.  Will your online courses address my specific needs?
Yes.  In fact, we draw a clear distinction between formal speeches and less formal, every-day presentations.  We focus on the less formal type.

I’m a sales person, are your online courses appropriate for me?
Yes.  As a sales person you need to be persuasive and credible.  The Comprehensive Presentation Skills Course will help you reach those goals.  You’ll also learn to address specific buyer needs and be flexible when communicating your sales message.  If your company wants you to use a specific approach or format for your sales presentations, our courses will help you implement it effectively.

I’m a recent college graduate, will I benefit from your online courses?
Yes.  If you’re like most people, you probably received some speaker training in college.  However, today’s business presentations aren’t much like what you delivered in Speech 101.  Taking the Comprehensive Presentation Skills Course will provide you with the tools you need to make the transition to the professional world.

I have a group of people I’d like to train.  Can you manage multiple learners?
Yes.  We have a multi-user license, which allows you to administer several “seats.”   Large groups may qualify for a discount. Visit our parent website at
www.turpincommunication.com/elearning_courses.php
for more information or call Greg at 773-239-2523

Do you offer live workshops?
Yes.  They are the core of our business.  Visit our main website for more information. www.turpincommunication.com/presentation_training.php

 

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